It is our policy that refunds will NOT be issued to
individuals who fail to cancel reservations more
than 8 days prior to their scheduled tour. Groups
consisting of 16 or more individuals are required to cancel
more than 15 days prior to scheduled tour date.
Reservations cancelled prior to 8 days for individuals and
15 days for groups will be assessed a cancellation / handling
fee of $10.00 per participant and refunded
the balance of their deposit.
Tours sell out well in advance. Guides and
staff are scheduled well in advance of tour dates and costs
remain the same when guests fail to keep their reservation.
Vacancies may not be able to be filled on short notice. Participants
who fail to keep their reservations will not be issued a refund.
Tree Frog Canopy Tours may experience weather or maintenance
delays from time to time. If we cannot accommodate you within
one hour of your scheduled departure time, you will be given
the option of a refund or rescheduling.
Your tour reservation is transferable, so
you can give it away or sell it if you choose.